FAQs

Our standard kennels, when equipped with the flight rail accessory, meet IATA standards. However, airline requirements can vary, so we strongly advise contacting your specific airline for their exact specifications before flying. This includes checking requirements for any connecting flights. Our breakdown kennels aren't typically approved for air travel, as IATA guidelines generally prohibit collapsible crates. Again, it's crucial to verify with your airline, as policies can differ between carriers.

Our kennels are custom-made to order, so production time can fluctuate based on our current workload and material availability. Shipping time after production depends on the carrier and shipping option you select. If you need your kennel sooner than our typical production timeline, please contact us before purchasing to discuss options. We may be able to accommodate rush orders, though additional charges will apply.

We've addressed potential noise issues with our kennels. All our current models come standard with anti-rattle adjustment tabs on the door. These can be easily adjusted using an allen wrench to minimize any rattling caused by expansion and contraction during transport. For older models, these tabs can be purchased separately and installed. Please contact us for more information on retrofitting older kennels.

While our kennels haven't undergone official crash testing, we conduct rigorous in-house impact and strength tests. Current industry crash testing for kennels only evaluates cargo containment, which doesn't provide data on pet survivability. We're in close communication with testing organizations and are monitoring developments in more comprehensive crash testing methods that could offer insights into pet safety during impacts.

While we can't provide an absolute guarantee against escape, our kennels are designed with durability and security in mind. Our standard kennels have a strong track record with containing known escape artists, and we've received no reports of successful escapes from these models. In rare cases, determined dogs have chewed through the material over extended periods, but such incidents are infrequent.

Currently, our breakdown kennels are available in small, medium, and large sizes. We're actively developing an XL size, which is still in the research and development phase. We hope to offer this larger option in the future, but at present, custom sizes aren't available for our breakdown models.

Yes, we offer custom kennel solutions for all vehicle types and sizes. To start the process for a custom kennel, please submit a custom quote form through the 'contact us' section on our website. We'll work with you to create a kennel that fits your specific vehicle and needs.

Our kennels are constructed from high density polyethylene (HDPE), a durable, impact-resistant plastic. This material is UV stable, ensuring longevity even with outdoor use. Additionally, HDPE is FDA approved as a sanitary surface, making it safe and hygienic for your pets.

Our kennels are engineered for exceptional strength. The structure can withstand over 1000 pounds of vertical load, while the door is designed to resist more than 1000 pounds of force. This robust construction ensures safety and security for your pet in various situations.

Kennel size selection is often a matter of personal preference and your dog's specific needs. We recommend choosing a size similar to what you're currently comfortable using for your dog. Some animal specialists suggest that the safest kennel size allows the dog to enter, turn around, and lie down comfortably. However, we encourage you to consider your dog's individual requirements when making your selection.